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Hello all,well it's a new year and that means a new problem with my LOR show. I just added a third controller,set the rotary dip switch to 03, and tried to start the show by clicking on enable. However, the control panel immediately went to disable. So,does anyone know what the problem might be? Hopefully it is something simple. Many thanks.

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Too many details left out.

Did you use the hardware utility and make sure LOR found the controller, then test the controller and see if it would control the lights?

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First question to Chuck, what does SW designate? Whatever it is I don't have it yet. And to vipzach, Yes I went into the utility and the unit found Comm 1 and Comm 3,which I guess means Controllers 1 and 3? But, last year I was running only two units and had the dips set at 01 and 02. So this year I added a third controller and set that dip at 03--so,as usual, I am confused.

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Hello all,well it's a new year and that means a new problem with my LOR show. I just added a third controller,set the rotary dip switch to 03, and tried to start the show by clicking on enable. However, the control panel immediately went to disable. So,does anyone know what the problem might be? Hopefully it is something simple. Many thanks.

Here's something that is worth mentioning (which I didn't see in your original post). Which Showtime software suite do you have installed? Keep in mind that the basic package supports 2 controllers, Basic+ package supports 4 controllers, Standard supports 8 controllers, and advanced supports an unlimited number of controllers.

Just check your software version to be sure your version is the Basic+ or higher.

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Hello Jeff, Thanks for the reply. Does the Basic+ version have a certain identification code and where do I look for it--I'm sure it's in the HU somewhere.

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First question to Chuck, what does SW designate? Whatever it is I don't have it yet. And to vipzach, Yes I went into the utility and the unit found Comm 1 and Comm 3,which I guess means Controllers 1 and 3? But, last year I was running only two units and had the dips set at 01 and 02. So this year I added a third controller and set that dip at 03--so,as usual, I am confused.

Comm 1 and Comm3 are not your LOR controllers. They are communication ports on your PC. If you are using a USB connection, Comm 3 is likely the communication port that you will use to connect to the controllers. If you are using the serial adapter the typical communication port is Comm 1. Once that is set then you should be able to use the Hardware Utility to connect to the controllers. When communications are established the red LEDs should all stay solid red. Click on the refresh button and see how many units are found. This will tell you/us that all is well and your devices are recognized.

Moving on from there we need you to tell us the release of software (SW) you are running. Bring up the sequence editor. On the top line it will say something like - Light-O-Rama Sequence Editor v2.3.8 Advanced. That will tell us the version and level.

Edited by basis21b

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Hello Jeff, Thanks for the reply. Does the Basic+ version have a certain identification code and where do I look for it--I'm sure it's in the HU somewhere.

Sorry for the delay...been a busy day all over. To be honest I am not a current LOR user however I have done a lot of research. I think there was some info on the version in another post and that should help you in that regard.

I'm a PC Tech support type of person and something you can try as a troubleshooting measure after you have confirmed the version you are using is Basic+ or higher:

With controllers numbered 01, 02, 03 swap controllers 02 and 03 and making the settings change so controller 02 is now 03 and controller 03 is now 02. If the problem stays with the box and now controller 02 will not work then we know the answer is not with the software. However is you have the same issue with controller 03 then this may be a something other than the phycial hardware and we need to look at the configuration in the software or as perviously mentioned that the software can support 3 controllers.

It's always a good idea when dealing with a hardware/software issues to swap 2 identical parts to see if the problem stays in the same place or moves when the hardware piece is moved. I hope this helped!

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Sorry for yet another question,but here goes. LOR sent me my license number so that I might upgrade and said to copy/paste into the LOR Dialogue. However,for some reason I can't open either the Sequence editor or the Control Panel to accomplish this task. Anyone know why?

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