I'll raise my hand and let everyone know I am his horrible buyer. I was not going to post since it seems the tone of this discussion was not throwing the buyer under the bus, but I think that people here are forming their own opinions and not posting.
Everyone one of these "disputes" always shows one side of the story, and of course, that is what happened here.
Scott starts off his post by saying "A few weeks ago". Well, actually, payment was made on 10/21. More like a month, not a few weeks. He offered me the mold on 10/21 for $35, I sent him $40 to help with excessive postage if he needed it on 10/21.
Via PM here, on Nov 1 "Been a week, sent payment via paypal, never heard back from you, did you ship the XXXX? tracking #? "
no reply, and after seeing he was still active and posting here (is he ignoring me?) I PM and this time email him again on 11/5
"Hello---- did you ship? why no reply to my emails?"
Finally, for the first time on Nov 6, he replies "Sorry, for some reason I didn't get your last e-mail. Yes, he was shipped. I'll get the tracking number and get back to you."
No reply until 11/11 (5 days later, now 21 days after payment) "I could never get the tracking number......".
So, here I am, sent payment to a seller on October 21. We've gone back and forth a bit between 11/11 and today. And although I have asked him several times, as of today, I still have NO IDEA when he shipped this blow mold. How am I supposed to be patient when I have no idea when he shipped it? Did he ship it on 10/22 or 11/1? or 11/11? He has never answered me, nor could he provide a tracking #. I never assumed he stole my money, however when a seller avoids communication, what is the buyer to do but to assume he is going to be out the money?
Yes I did threaten to contact paypal to get my money back (if he did not refund it first), and yes I told him I'd run a message here. I even told him I don't care about the money and I'll split it with him if it really is lost, but with no tracking #, and I don't know if he shipped it today or 11/1 or 10/22, how long am I supposed to wait? How am I supposed to know he even shipped it or if it is even lost? For all I know, it could be at my PO, but without a tracking # it is impossible to tell. (it is not, I asked my PO to look for it)
This whole thing could have been avoided with simple emails and communication to me. It was over 2 weeks before he even replied to me to confirm he got the payment .Not to mention, the mold he sold me for $35/$40 sells for over $100 on eBay, so my suspicions starting arising that he was going to renege on the deal since I did not hear from him for 2 weeks.
So if I'm jumping the gun here and not being patient enough waiting for close to one month for my mold, then I guess I am wrong.
I am not mad at Scott. He refunded my money as he said, and for some reason sent another $10 ($50 total). I do not want the money and my business does a big promotion with toys for tots and I'll donate an extra $50 to that charity. He ran the message here, I did not (nor was I going to since I got a refund).
The best thing everyone should learn from this, is that you can never have enough communication. When you sell something, let the buyer know when you shipped it, let them know if it is insured or has a tracking #. Buyers need to be patient and realize it could take the PO 7-10 days to ship stuff coast to coast via parcel post (I am in the Boston area).
Finally, I have been a registered and active eBay seller since July of 1996 (15 years). Just a quick look at my computer, my business has shipped over 38,000 orders via USPS since June of 2005 totaling over $11 Million. I am very familiar with the seller retail end of the business, very familiar with the inner workings of USPS, and very familiar with upset buyers and we have given back tens of thousands of dollars in refunds to people that probably didn't deserve it or were scamming us.